Refund Policy

Here at Cornelis Hollander Designs, we care deeply that our customers are satisfied with their purchase. We offer refunds with no questions asked provided the purchase meets our policy below. If it does not, for whatever reason, we offer an exchange policy with more relaxed requirements. To return or exchange your jewelry, please contact us below.

Return shipping labels on refunds are to be provided by the customer.

1. A return must be requested seven (7) calendar days from the delivery date.
2. A return must be sent back within seven (7) calendar days after refund confirmation from Cornelis Hollander Designs.
3. A return must still be in new or like-new condition or have agreed upon manufacturing defects.

A refund will not be provided in following cases

1. The refund was requested beyond seven (7) calendars days of delivery.
2. The product sent in for refund does not include all original materials or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
3. The product has not been sent back within seven (7) calendar days after refund confirmation from Cornelis Hollander Designs.

Replacement policy: Return shipping labels on replacements will be provided by Cornelis Hollander Designs.

1. A replacement request must be made within fifteen (15) calendar days of receiving the product if the product has sustained substantial damage in transit, provided always that the damage proof issued by the carrier can be provided to Cornelis Hollander Designs.
2. Within fifteen (15) calendar days of receiving the product if the product does not match the original description of the product in one or more significant respects.
3. A replacement must be sent back within seven (7) calendar days after replacement confirmation from Cornelis Hollander Designs.
4. A replacement must still be in new or like-new condition or have agreed upon manufacturing defects.

A replacement will not be provided within 15 calendar days of the purchase in following cases
1. The replacement was requested beyond the fifteen (15) calendars days of delivery
2. The poduct sent in for replacement does not include all original materials, or items damaged by customer.
3. Product is found to have no manufacturing defects being analyzed by jewelers at Cornelis Hollander Design.
4. Respective product has not been sent back within seven (7) calendar days after replacement confirmation from Cornelis Hollander Designs.

Scroll to top